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Policies at Analog Labs

Things You Need to Know

At Analog-Labs, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.

Store Policies: Store Policies

Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We have a generous 14 days refund policy. You can return your product for store credit, a different product, or a refund to the original payment method.


Please note the following exceptions to our return and refund policy:
•    Discounted items are final and cannot be returned or exchanged
•    Returned items must have labels still on and be returned in original product packaging. 
•    Returned items must have no visible signs of wear or use


You normally have to pay the return shipping, contact us to arrange a return.

Store Policies: Shipping Policy

Warranty

We offer a 1 year warranty against manufacturing defects. Note that this only covers manufacturing defects and not damage that occurred after incorrect usage, incorrect assembly or other misuse. Any modifications to the items voids the warranty, except when agreed by us.

DOA (dead on arrival) – please contact us within 7 days of receipt of the parcel if you can’t get the item to work. We will help you troubleshoot and together determine what causes this. Often this can be solved with simple troubleshooting. If the item needs to be replaced it will have to be returned. We will cover the shipping cost in this case.


Problem within 1 year of receiving the item – Contact us for help/troubleshooting. If we determine that the item has a problem it will have to be sent back and repaired or replaced. In this case the customer is required to pay the return shipping. We will cover the shipping cost back for the replacement.

Problem after 1 year of receiving the item – We can repair the item for the cost of parts. The customer has to pay all shipping costs and a £5 handling fee.

Store Policies: Return Policy
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